Complaints Process

Mortgage Hunters Limited is committed to providing a professional service to all our customers. If you are unhappy with our service, we want to hear about it so we can try to resolve the issue.

Here’s how you can make a complaint:

By phone: 01709 242927
By email: The Money Group, 27 Bridgegate, Rotherham, S60 1SN
By mail: Complaints@themoney-group.co.uk

Upon receipt, TMG Direct Limited Ltd will acknowledge your complaint and investigate it fairly.

They will write to you with the outcome of their investigation within 8 weeks.

If the investigation is not complete within 8 weeks, they will explain the reason and provide an expected completion date. They will also give you information on contacting the Financial Ombudsman Service.

The Financial Ombudsman Service:

If you are not satisfied with the outcome of TMG Direct Limited Ltd’s investigation, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) within six months of receiving a final response.

Contacting the Financial Ombudsman Service:

Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: https://www.financial-ombudsman.org.uk/

We are committed to providing an accessible complaints process. If you have any difficulties or require assistance, please let us know when you submit your complaint.